WREC: Wells Rural Electric Company > Member Services > Outage Center

Outage Center

Report an outage

Providing safe, reliable electricity is core to Wells Rural Electric Company’s mission and we take pride in keeping the lights on day and night, regardless of the weather. WREC crews and contractors work tirelessly to fulfill a preventative maintenance plan that includes maintaining and upgrading our system, using data to identify opportunities to improve reliability and removing trees and other hazards from rights-of-way. However, outages are an unfortunate part of providing electricity. Whether caused by severe weather, bird nests, or transmission problems somewhere between WREC’s service territory and the Pacific Northwest hydroelectric grid where we receive most of our electricity, occasional power outages are inevitable.

If you are experiencing an electric outage:

  1. Check your electrical panel
  2. Check your fuses and breakers to make sure the problem is not with your own equipment.
  3. Then: Call Wells Rural Electric’s Outage Dispatch Center, available 24 hours per day, 7 days per week.
  4. To report an outage call 1-800-566-6696

Please have your account number ready when making the call. Be prepared to give the name and account number. Your account number helps identify the location of your account on WREC’s system.

Any details about the cause of the outage, if you’ve noticed a broken pole or tree limbs caught in the power lines, for example, are much appreciated. This information will assist our line crews in restoring your electricity as quickly and safely as possible.

NEVER GO NEAR OR TOUCH A DOWNED POWER LINE. ASSUME ALL DOWNED POWER LINES ARE LIVE.

NEVER WIRE A PORTABLE GENERATOR DIRECTLY INTO YOUR ELECTRICAL PANEL. 

Always be prepared!

Put together an emergency kit that is easily accessible in case of a lengthy power outage or other natural event. Supplies should include:

  • Access to a flashlight, radio & fresh batteries.Always keep the batteries separate until you are ready to use them. Solar chargers are great for keeping your devices powered even if the power is off.
  • Candles & matches.
  • Bottled drinking water.Be sure to store at least one gallon per person per day. If a storm is forecast, fill the bathtub with water so bathroom facilities can still be used by pouring a bucket of water down the toilet to create a vacuum flush.
  • If you have a fireplace or wood stove, keep kindling and dry firewood on hand.
  • Wear extra layers and cover your head with a hat. Have sleeping bags and blankets handy too.
  • Easy to prepare food items.Purchase items that don’t require much cooking – canned or instant soups, stews or chili, packaged freeze-dried meals, and protein or breakfast bars are good to have on hand.
  • Gas camp stoves, lanterns or barbecues.NEVER use a camp stove or barbecue indoors! Be sure to use any lanterns on a flat, stable and non-flammable surface. Make sure to have extra fuel for cooking outdoors.
  • Ample supply of essential prescription medications and over-the-counter drugs.During a storm, road travel may not be possible for several days.
  • First aid kit.Make sure that all of the supplies are filled ready to go.
  • Board games and cards are fun and handy to pass the time.